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Zach Bryan poster

FAQ

  • When does presale registration begin?

    Registration for Zach Bryan artist presale access is open now.

  • When does the artist presale begin?

    The Zach Bryan artist presale starts on Wednesday, December 3rd for all events.

    Presale start times vary per show. Check your local listings for show-specific presale start time.

    All tickets are subject to availability and are first come, first served.

  • How long will presale registration remain open?

    For North America:
    Registration will close Thursday, December 4 at 10:00pm EST / 7:00pm PST

    For Europe & United Kingdom:
    Registration will close Monday, December 1 at 11:00pm local time

  • I registered for a presale code, when will I receive it?

    For North America:
    You will receive your presale code the day before the presale begins.

    For Europe & United Kingdom:
    You will receive your presale code shortly before the presale starts.

  • How will my presale code be delivered?

    For North America:
    Presale codes will be delivered via email and SMS to US phone numbers. Canada and any other international numbers will receive their presale code via email only.

    Emails will be delivered from AEG Presents.

    For Europe & United Kingdom:
    Presale codes will be delivered via email to the address you signed up with. Emails will be delivered by your local promoter or ticket agent.

  • What happens if I don’t receive a presale code?

    For North America: 
    To ensure you have successfully registered, make sure to input your two-factor authentication code. You will receive a confirmation email shortly after registering.
    Presale codes will not be delivered until shortly before the presale starts.

    Be sure to check your email junk and spam filters.

    If you have checked the above and still have not received, please reach out to register@aegpresents.com.

    For Europe & United Kingdom:
    Please contact your local promoter for support. Note that presale codes will not be delivered until shortly before the presale starts. Be sure to check your email junk and spam filters.

  • I did not receive my two-factor verification code. How do I receive it? (North America Only)

    If you are still running into issues with receiving your verification code, please try sending an SMS with 'Stop' to 33439. This might enable you to start receiving SMS Verification codes. Please attempt to register again after re-enabling. Please also check your spam folders. If this still does not work, please email register@aegpresents.com and we will assist accordingly.

  • How many tickets am I allowed to purchase with my presale code?

    The presale code will allow you to purchase a maximum of 8 tickets per show.

  • Once I register for presale and receive the presale code, will it guarantee that I can purchase tickets during presale?

    Participating in presale registration DOES NOT guarantee tickets to the show. Tickets will be available on a first come, first served basis.

  • Where do I purchase the tickets?

    Ticket links will be sent to you when you receive your presale code. Tickets will be sold from websites designated by the venues.

    For North America: This includes AXS, Ticketmaster, SeatGeek & Paciolan.

    For Europe & United Kingdom: This includes AXS, Ticketmaster, Eventim & Entradas.

  • When is the Public On Sale?

    Public On Sale will be on Friday, December 5th. Start time varies per market, check local listings. Tickets will be available on a first come, first served basis.

  • Are the tickets refundable?

    All sales are final. No refund, No exchange available.

  • What if I am having issues during the registration and presale process?

    For North America:
    If you have any issues, please email register@aegpresents.com and we will troubleshoot all issues and inquiries quickly to help resolve any issues.

    For Europe and United Kingdom:
    If you have any issues, please contact the local promoter or ticket agent.